Hey, welcome to the Fancy Funnels Helpdesk!
We’re so happy to have you here! This is your go-to place for answers, troubleshooting tips, and ways to get in touch if you need a helping hand. Let’s get you sorted!
Membership & Access
How do I join Fancy Funnels?
You can sign up for Fancy Funnels at fancyfunnels.co.uk. Once you’re in, you’ll get an email with your login details so you can dive straight in!
What’s included in my membership?
- A vault of marketing funnel trainings and resources
- Two live Q&A and coworking sessions per month
- Templates to make funnel-building super easy
How do I access the templates and resources?
Once you’re logged into the app, head to the Vault section to find everything you need.
When are the live Q&A and coworking sessions?
We run live sessions twice a month—check the Events section in the app to see what’s coming up next!
Can I upgrade or downgrade my membership?
Right now, all members get access to the same great stuff. If we introduce tiers in the future, you’ll be able to manage your membership in your account settings.
How do I cancel my membership?
You can cancel anytime via your account settings in the app or email us at sara@fancyfunnels.co.uk. You’ll keep access until the end of your billing period. No hard feelings—we’d love to see you back anytime! 💛
Billing & Payments
How does billing work?
Your membership is billed monthly through Stripe and payments are processed automatically on the same date each month.
Do you offer refunds?
Because this is a digital membership, refunds aren’t available, but you can cancel anytime to stop future payments.
How do I update my payment details?
You can update your payment info in your Account Settings in the app.
What happens if my payment fails?
If your payment doesn’t go through, your access might be paused. You’ll get an email with instructions on how to fix it—just update your payment method and you’re good to go!
Technical & Troubleshooting
I didn’t receive my confirmation email—what should I do?
First, double-check the email address you used when signing up. Did you type it correctly? Sometimes a little typo sneaks in! Also, check your spam/junk folder just in case. If it’s still missing, email sara@fancyfunnels.co.uk, and we’ll sort it out for you.
I can’t log in—what should I do?
- Make sure you’re using the same email address you signed up with.
- Check if there’s a typo in your email.
- Try resetting your password using the Forgot Password link on the login page.
- If none of that works, email us at sara@fancyfunnels.co.uk, and we’ll help you out.
The app isn’t working properly—help!
Try these quick fixes first:
- Close and restart the app.
- Make sure you have a stable internet connection.
- Check for app updates in your app store.
- If it’s still acting up, try clearing your app cache or reinstalling the app.
Still having trouble? Email sara@fancyfunnels.co.uk with:
- The type of device you’re using (iPhone, Android, tablet, etc.)
- A description of the issue
- Screenshots or error messages (these help us figure out what’s going on!)
We’ll pass the info on to our developers and get you back on track ASAP! 🚀
I can’t access a template/resource—what’s going on?
First, check that you’re logged into the app with the correct email address. If you’re sure it’s right but still can’t access something, try logging out and back in. If that doesn’t fix it, reach out to sara@fancyfunnels.co.uk.
Where do I find past Q&A recordings?
All recordings are stored in the Vault section of the app. If you can’t find them, let us know!
Community & Support
How do I join the Fancy Funnels community?
You’ll get an invite to our exclusive online community once you sign up—keep an eye on your inbox!
Who can I contact if I need extra support?
We’re always happy to help! Email sara@fancyfunnels.co.uk, and we’ll get back to you within 24-48 hours.
Where can I submit feature requests or feedback?
We love hearing from you! Got an idea for a new feature? Email sara@fancyfunnels.co.uk and let us know!
Technical & Troubleshooting
For any extra support, email us at sara@fancyfunnels.co.uk.
When reaching out, please include:
- The email address linked to your account
- A description of the issue
- Screenshots (if applicable)
- Your device type (iPhone, Android, tablet, etc.)
This helps us (and our developers) resolve your issue faster!
Thanks for being part of Fancy Funnels—you’re amazing! 💡✨